Trusted Choice | Pledge of Performance

Trusted Choice agencies are insurance and financial services firms whose access to multiple companies and commitment to quality service enable us to offer our clients competitive pricing, a broad choice of products, and unparalleled advocacy.

As a Trusted Choice agency, we are dedicated to you and are committed to treating you as a person, not a policy.

Trusted Choice

Our Trust Choice commitment means we shall:

  • Work with you to identify the insurance and financial services that are right for you, and use our access to multiple companies to deliver those products.
  • Guide you through the claims process for a prompt and fair resolution of your claim.
  • Help you solve problems related to your coverage or account.
  • At your request, explain the coverages and options available to you through our agency.
  • Return your phone calls and e-mails promptly, and respond to your requests in a timely manner.
  • Provide 24/7 services for our customers, offering any or all of the following: emergency phone numbers, Internet account access, e-mail and call center services.
  • Use our experience and multiple company relationships to customize your coverage as needed.
  • Commit our staff to continuing education so they may be more knowledgeable in serving you.
  • Treat you with respect and courtesy.
  • Conduct our business in an ethical manner.

We pledge this to you, our partners, and ask that you let us know if we fail to meet our commitment so we may take corrective action. The Murray Group is a proud member of the Independent Insurance Agents and Brokers of America and Trusted Choice.

Albany Insurance Agency
1807 Western Avenue
Albany, New York 12203
Phone: 518-456-6688